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Understand How cikad4d Handles Your Personal Data

This privacy policy explains what personal information cikad4d collects when you open an account, make a deposit through DANA, OVO, or GoPay, and interact with our platform — and exactly how we protect and use that information.

Account data protectionDANA, OVO, GoPay payment privacyCookie and session controlsData retention clarityContact us to request changes
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cikad4d Understand How cikad4d Handles Your Personal Data
HOW WE PROTECT YOU

See the Steps We Take to Keep Your Account Secure

Data handling at cikad4d is built around the principle that your account is a private space. We apply encryption in transit and at rest, review access logs regularly, and restrict internal access to personal data on a need-to-know basis. Cookies on the platform track session state and preference settings — not personal identity — and you can clear them at any time through your browser or mobile app settings. We retain account data for as long as your account remains active; if you close your account, we follow a defined retention schedule before deletion, consistent with applicable obligations where local law requires it.

SSL Encryption All data sent between your device and our servers travels over SSL-encrypted connections. This applies whether you are logging in, submitting a deposit, or updating your account profile.
Cookie Controls We use session cookies to keep your account active and preference cookies to remember your language and payment choice. You can manage or clear these from your browser settings at any time.
Data Retention Policy Active account data is kept as long as the account is open. Following account closure, personal data is retained only for the period required by applicable obligations, then deleted from our systems.
Internal Access Controls Only authorised team members with a specific operational need can access personal account data. Payment identifiers linked to OVO, GoPay, or DANA are not visible to general support staff.
PRIVACY CONTACT PATHS

Reach Our Team About Your Privacy Rights

If you need to request data access, correct account information, or raise a concern about how your data is being used, our support team is ready to help. You can reach us through live chat directly from your account dashboard, or send a written request via email. For wallet-linked queries — such as confirming which payment identifiers we hold for your DANA, OVO, or GoPay account — our account care team handles those with additional verification steps to protect your identity.

Team online

Live Chat Support

Access live chat from your account dashboard to raise a privacy concern or request data correction. Our team will confirm your identity before making any account changes.

Email Request

Send a written data request to our support email address. Include your registered phone number and the e-wallet type you use so we can locate your account record quickly.

Account Verification Step

For requests involving payment data tied to DANA, OVO, or GoPay, we complete an additional verification check before releasing or modifying any stored wallet information.

Common Questions About Your Data and Rights

Here are the questions we hear most often about how cikad4d collects, uses, and protects your personal information. If your question is not covered here, our live chat team can walk you through anything specific to your account.

We collect your name, email, phone number, and the wallet identifier for the DANA, OVO, or GoPay account you link. Device and session data is also logged each time you access the platform.

We do not sell personal data. Payment processors like DANA, OVO, and GoPay receive only the transaction data they need to complete your deposit or withdrawal. No marketing third parties receive your personal details.

Send a request via the support email or live chat on your account dashboard. Include your registered phone number so we can locate your record and verify your identity before responding.

Yes. Contact our support team with the specific detail you want corrected or deleted. We will complete a verification step, then update or remove the information within a reasonable time frame.

After account closure, we retain personal data only for the period required by applicable obligations where local law applies. Once that period ends, the data is deleted from our systems.

We use session and preference cookies — not identity-tracking cookies. You can clear or block them through your browser settings or mobile app preferences without losing your account access.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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